Refunds
Where buying happens: on the purchase page, in a checkout window served by Paddle.com, the merchant of record. This policy is the exit; read it before the entrance.
If a conversion fails, you do not pay for it.
Credits are only spent when Tickvouch delivers a converted file that has been through the reconciliation check. Uploading a statement costs nothing. A preview costs nothing. A failed conversion costs nothing — the credits go back on your balance automatically. You do not email anyone and you do not fill in a form.
If you want your money back instead, reply to your receipt within 30 days and we refund your unused balance. No questions, no form, no retention offer.
Pack credits never expire. Buy a one-time pack and there is no monthly reset and no use-it-or-lose-it: you use it whenever you like. The monthly plan is different, and says so where you buy it: its balance refreshes to 200 pages on each renewal and unused plan pages do not stack from month to month. Cancel any time from your Paddle receipt — you keep the remainder of the month you paid for, the code simply stops refreshing, and no further charge is made. A refund of a plan payment closes that month's balance the same way a pack refund does.
Your statutory rights come first. Paddle is the merchant of record and applies the refund rights of the country you buy from. Buyers in the EU and the UK have a 14-day right to withdraw. Buyers in Singapore have a 5-day unconditional right. Where the law where you live gives you more than this policy does, the law wins. Nothing on this page removes a right you cannot give up.
Outside those rights, we do not refund credits already spent on a conversion that delivered a file and passed the reconciliation check.
The exception worth naming: a conversion that passes the check but is still wrong. That is the one failure the arithmetic cannot catch by itself, so it cannot refund itself either. Write to support@tickvouch.com with the bank name and what the banner said, and we refund those credits by hand.
Refunds are processed by Paddle.com, our payment provider and merchant of record, back to your original payment method.
Questions: support@tickvouch.com